increase in leads
increase in software demo requests
increase in sessions
One problem with the old site was that it didn’t provide clear user journeys, so users could become frustrated with it. With the new design and structure, we wanted to make sure there was a very clear user journey, the site was easy to navigate and users could find what they were looking for quickly and simply: less confusion and frustration + much more value.
Deltek had found it difficult to track how users were using their site, how engaged they were and how landing pages were performing. Kentico EMS provides an overview of how the site and individual campaigns are performing. With this information, Deltek can focus their marketing efforts on leads rather than casual site visitors by using personas and contact groups. Plus, they can create more personalised content for users depending on what they want from the site.
We consolidated Deltek’s HubSpot, Mailchimp and Pure360 subscriptions into just one platform: Kentico’s EMS – so all site functions can be managed in one place. It also means they can monitor their events email marketing more closely.
Previously they’d been using a labour-intensive process and manually nudging users who didn’t respond to initial emails. Using Kentico allowed us to automate the process and Deltek can now be sure of their success rates and reach out to potential customers more easily.
Implementing Kentico EMS also improved Deltek’s tracking and made it much easier to understand. By automating marketing processes and ensuring campaign creation was smoother, email open rates and click-through-rates rocketed 147% and 115% respectively.
The open rate for paid events increased a whopping 311% and the click-through-rate an even bigger 353%. This led to a 107% increase in prospects attending lead generation events, with a fantastic customer satisfaction rating of 98.6% for the entire events process.
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